FAQ

Log in, go to Promotions, hit Opt In and complete the requirements. Usually that means making a deposit or placing qualifying bets within the timeframe. Bonus gets credited automatically once you're done.

No, wagering has to be cleared first. Worth knowing: if you withdraw before that, the bonus and any winnings from it get cancelled. Your original deposit comes back fine though.

It gets cancelled along with any winnings tied to it. Your real money balance stays untouched.

 Depends on the promotion. For most casino bonuses the breakdown looks like this:

• Slots - 100%;
• Table games (blackjack, roulette) - 10-20%;
• Live casino - 0-10%;
• Sports bets - 0% unless the promo says otherwise.

Check the terms of the specific promotion to be sure.

Click Register, fill in your name, email and date of birth. Before your first withdrawal you'll need to pass KYC, so have a passport or national ID ready. No verification means no withdrawals.

No, one account per player. Duplicates get closed and winnings voided. If your account is blocked, talk to support rather than registering a new one.

Check your Spam and Promotions folders and add the sender to your contacts. If the email on your account has a typo, you can't fix it yourself. You'll need to go through support and provide KYC docs.

Go through this before calling support:

• Double-check the phone number is correct;
• Turn off Do Not Disturb;
• Make sure your carrier isn't blocking SMS;
• Wait at least 2 minutes after the first request.

Still nothing? Request a new code or ask support to verify you through email instead.

Minimum deposit is R$20. PIX is the only payment method available. It runs 24/7, no fees from the casino side, works on weekends and holidays too. Your PIX details have to be under the same name as your Brabet account, otherwise the transaction won't go through.

Usually just a few minutes. If it's been more than 2-3 hours, one of these is likely the reason:

• KYC not finished or documents still being reviewed;
• Active bonus with wagering still pending;
• PIX name doesn't match your account;
• First withdrawal, which goes through extra checks.

None of those apply? Hit up live chat with your transaction ID.

Most common reasons:

• KYC not done or documents declined;
• Bonus wagering not cleared yet;
• PIX registered under a different name;
• Amount below the minimum withdrawal limit;
• Trying to withdraw to a different account than the one used to deposit.

Profile, then Banking Details, then PIX. Update the key, make sure it's in your name. If the field is locked, contact support and go through identity verification to get it changed.

My Account, then Transactions. Every deposit, withdrawal and bonus credit is there with dates, amounts and statuses.

The main thing is a higher cashback rate, starting from 1% and going up as you climb levels. On top of that:

• Higher deposit and withdrawal limits;
• Priority support;
• Exclusive bonuses and personal offers;
• Reduced or zero fees on certain transactions.

Levels go up automatically once you hit the wagering threshold, no application needed.

The system tracks your wagering volume and upgrades you automatically when you hit the threshold. Check your progress under Account, then VIP.

Yes. Not enough activity during the review period and your level goes down. Check the VIP section or ask support for the exact numbers.

Real money, starting from 1% and increasing at higher VIP levels. Whether wagering applies depends on your tier, so check with support if you're unsure.

Place your bet before the round starts. The multiplier climbs from 1x and crashes at a random point. Cash out before it does and you keep the winnings. Miss it and the bet is gone. Set Auto Cash-Out to a target multiplier and your bet closes automatically even if your connection drops.

No Auto Cash-Out set? The bet is lost. Auto Cash-Out active? It closes at your preset multiplier regardless. Check game history after reconnecting to confirm the result.

Brabet is licensed in Curacao. Games come from certified providers, all with independently audited RNG:

• Pragmatic Play;
• Evolution;
• PG Soft;
• Evoplay;
• CQ9.

The operator has no way to influence round outcomes in real time.

Dashboard, then History. All past sessions, bets and results are listed there. If your balance looks wrong after a session, contact support with the game name, session time and round ID. Without those three details the investigation will take much longer.

Four steps:

• Register on the official website;
• Complete KYC with a valid ID and confirm you're 18+;
• Deposit via PIX from R$20, or R$50 minimum to unlock the welcome bonus;
• Head to Promotions and claim the 20% bonus up to R$500 with a 10x wagering requirement.

Not right away, but do it early. Without KYC your first withdrawal gets put on hold until it's done, and that wait always seems to happen at the worst time.

Yes, most slots and virtual games can be played for free without registering. Live casino is the exception, it requires a real account with funds.

Something in the conditions wasn't met, minimum odds, wrong game, expired promo or stake too low. Contact support with your bet ID and they'll tell you exactly what was missing.

It's the gap between the true probability of an outcome and the odds being offered. Already built into the odds, not charged separately. Lower margin means better value for the player.

No. Once it's confirmed, that's it. Some events have a Cash Out option that lets you close the bet early, either locking in profit or cutting the loss before the result comes in.

Yes. Android users can download the APK directly from the official website, just enable "Unknown Sources" in your phone settings first. On iOS there's no App Store version, add the site to your Home Screen as a PWA instead.

The app gives you faster load times, push notifications for promotions and quicker access to your account. The game selection and features are the same as the desktop version, the main difference is convenience.

Try these in order:

• Clear the app cache or browser cache if using PWA;
• Check your internet connection;
• Make sure you have the latest version installed;
• Try uninstalling and reinstalling the APK.

Still broken? Contact support with your device model and a description of the issue.

The sportsbook covers a wide range of sports:

• Football, including major Brazilian and European leagues;
• Volleyball, tennis, basketball;
• MMA, boxing, motorsports, golf, rugby;
• Niche sports like skateboarding.

Each sport has multiple betting markets available.

Standard markets include match winner, over/under on total goals, correct score and set winner for sports like tennis. Accumulator bets across multiple events are also available.

Sports betting is available on the mobile website but not in the dedicated Android app. If you want to place sports bets on your phone, use the browser version of the site.